Support at X.KEY

You do have a maintenance agreement!

You can easily contact us via eMail. We will care for your concern asap. Please give us a short problemdescription. Maybe DEMO Files of the original document and the resultdocument. Our Support can react much quicker then.

Please let us have your maitenance agreement number, to enable us to react quick.

You can reach our technical support on working days from Minday to Thursday 9:30a.m. -05:00p.m. and Friday 9:30a.m. - 03:00p.m.!

Please make preferred use of eMail contact to our support, because of possible queue times at our phone hotline!

Phonehotline only for customers with maintenance agreement: +43 (0)720 880270

SUPPORT-TOOL

Let make it simple!
Our Support developed a small tool to find out which of our tools and in which version you have installed. This overview also can be sent to us us via eMail with a support request. Also you can start our remote support directly.

Download SupportTool Win 32/64bit here (3MB)

No Information will be sent without your confirmation!

FREE SUPPORT CONTRACT

We also offer the possibility of support for our free products (eDocPrintPro and FREE plugins for it). For this we offer the FREE SUPPORT CONTRACT, allowing you to use our full support services to deliver.

We support you with your questions about the product and help to find a solution.

FREE SUPPORT CONTRACT for 1 hour productsupport € 50,- excl VAT.

FREE SUPPORT CONTRACT for 3 hours productsupport € 125,- excl VAT.

Am Besten erreichen Sie uns per Email [support@xkey.at] , wir werden uns schnellstmöglich um ihr Anliegen kümmern. Wir bitten um eine kurze Problembeschreibung und vielleicht eine Rückrufnummer. Vielleicht auch DEMO Files des Ausgangsdokuments und des Ergebnisdokuments. Unser Support kann dann viel schneller versuchen Ihr Problem nachzuvollziehen und auch zu helfen.

Wir antworten per eMail, per Telefon oder kommen Remote zu Ihnen.

Vergessen Sie bitte nicht uns die Nummer Ihrer Wartungsvereinbarung zu nennen!

Bestellung über unser WebShop

Further services like installation, integration, modification, systemsupport and consulting as well as trainings, specification definition and further documentation will be charged seperately. The calculation will be based on the actual effort. Possible expenses for travelling, accomodation, etc.) will be charged seperately. We will inform you in advance!